IT Help Desk Engineer

Company Profile

SenecaGlobal is a Great Place To Work Certified Organization among top 50 Great Mid-Size Workplaces. More details at  https://www.greatplacetowork.in/get-certified/certified-organizations/#mid-size

Job Title: IT Help Desk Engineer
Job Location: HYDERABAD

Job Description:

  • Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.(Male Candidates only)
  • Outstanding verbal communication skills
  • Understand issues from clients, manage incoming calls and route IT trouble tickets to the appropriate on site technicians.
  • Responds to telephone calls, email and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Understand standard operating procedures (SOP).
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 support and perform other activities based on SOPs
  • Flexibility to work in 24/7 environment. (Especially NIGHT SHIFTS)
  • Should be able to understand the user point of view.
  • Should have the basic knowledge about Outlook.
  • Good team player
  • Understand client applications, issues from clients, manage incoming calls and route IT/application support trouble tickets to the appropriate on-site technicians.
  • Responds to telephone calls, email and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 support and perform other activities based on SOPs
  • Monitor calls and tickets and route them to appropriate teams for assistance and resolution of the issue.
  • Application triage to get the ticket in the correct bucket.

Experience: 0-1 Years

Qualification:  BTech/BS/BE/MTech/MS/ME from a reputed engineering institute

Contact Email: India.ta@senecaglobal.com